FedEx and Microsoft announce new cross-platform logistics option for e-commerce

New supplying aimed at increasing merchant competitiveness in the e-commerce house by improving shopper engagement and delivering increased delivery options

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday introduced the future solution as section of their multiyear collaboration to remodel commerce, provide chains and logistics. FedEx and Microsoft will convey together FedEx network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” for retailers, merchants and brands.

The corporations share a eyesight for reimagining commerce ordeals for organizations so they can give their buyers a lot more integrated approaches to shop, and speedier, far more economical deliveries. In today’s environment of just-in-time offer chains, world wide trade and accelerated e-commerce development, speed, adaptability and visibility are important. Purchaser demands and anticipations have shifted throughout every single sector. Together, FedEx and Microsoft are utilizing tools like artificial intelligence and equipment studying to extrapolate new insights from the 17 million offers that go through the FedEx community just about every day to enable manufacturers deliver improved buyer experiences.

Cross-platform, logistics as a company remedy for models
The providers declared plans to introduce a distinctive details integration coupling data insights from FedEx with Dynamics 365 Clever Buy Management to support models accessibility new information and abilities to better fulfill, ship and service shopper orders whilst simply integrating with their existing e-commerce platforms. This cross-platform strategy allows brand names deliver modern, higher-price encounters directly to their buyers such as a lot quicker, more value-helpful supply around genuine-time shipping and delivery standing communications and convenient, frictionless returns with roughly 60,000 fall-off locations and printerless QR codes. For makes facing enhanced stress to make affinity though taking care of greater order volumes, ensuring expense-successful fulfilment and decreasing expensive buyer assistance calls, this new technological know-how brings unparalleled option to leverage existing techniques of document, improve success and produce on their get promises with greater precision, though benefiting from a much more entire view of their shopper. 

“Nearly two a long time ago we set out on a mission with Microsoft to renovate the commerce ecosystem,” mentioned Raj Subramaniam, president and COO of FedEx Corp. “In that time, we’ve made substantial progress, leveraging Microsoft Azure know-how with our FedEx Surround solution, which presents significant assistance in enabling highly developed monitoring of time-delicate precedence shipments. This next section of our collaboration will keep on to connect the unmatched provide chain insights from the FedEx network with the Microsoft Cloud to strengthen e-commerce encounters for brands, merchants and customers.”

Dynamics 365 Intelligent Order Management works by using facts and AI to create an omnichannel get administration software that integrates with existing organization resource preparing (ERP) and buyer marriage management (CRM) techniques and can leverage an ecosystem of other buy source units these kinds of as on the internet e-commerce marketplaces, cell apps and social commerce together with standard purchasing channels like digital details interchange (EDI) or brick and mortar issue-of-sale. The platform is geared up with prebuilt connectors to the major equipment makes previously use for omnichannel purchase consumption, cross-channel purchase success and shipping and delivery, and policies-centered purchase orchestration actions inside a reduced-code/no-code surroundings that uses AI and machine discovering. Coupled with data and visibility into the FedEx network, the companies purpose to empower businesses with new, impressive means to improved provide their buyers.

“Additional than ever, it’s apparent just how critical owning a resilient provide chain is for every organization’s achievements in the modern-day financial state,” explained Satya Nadella, chairman and CEO, Microsoft. “We are bringing information and insights from the FedEx network with each other with the Microsoft Cloud, starting up with Dynamics 365, to help businesses accelerate their electronic transformation throughout their small business operations so they can supply consumers far more built-in ways to store, and a lot quicker, far more efficient deliveries.”

Empowering all industries with improved logistics source chain visibility
FedEx and Microsoft joined forces in Could 2020 to enable businesses to greater contend in present-day progressively digital commerce ecosystem. The pandemic has drastically accelerated e-commerce adoption and the electronic transformations of business enterprise of all dimensions. Pre-pandemic, FedEx projected that the U.S. domestic offer market place would strike 100 million packages per day by calendar calendar year 2026. The current market is now envisioned to hit this mark 4 yrs quicker than predicted, escalating to 110 million deals a day in 2022 — with 86% of that advancement envisioned to come from e-commerce.

FedEx Surround, the to start with FedEx client-struggling with remedy created applying Microsoft Azure cloud technologies, is a testomony to the collaboration’s impressive prospective and immediate affect on how info is utilised in logistics. Created to leverage the thousands and thousands of info details throughout the FedEx network, the FedEx Surround system leverages AI, equipment learning and analytics options to proactively keep track of the hazard to FedEx deals alongside a delivery route — such as weather conditions disruptions or visitors delays. This in the vicinity of serious-time info supplies clients with visibility to the state of their source chain and enables them to proactively prepare remediation and options that FedEx can support execute to maintain a cargo on keep track of.

FedEx Surround was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The system enabled FedEx to deal with checking this important increase in precedence shipment volume.

Seamless FedEx information integration with Dynamics 365 Clever Buy Administration is anticipated to be offered to prospects in the U.S. in the next fifty percent of 2022. 

About FedEx Corp.
FedEx Corp. (NYSE: FDX) delivers clients and corporations all over the world with a wide portfolio of transportation, e-commerce and business enterprise products and services. With once-a-year revenues of $90 billion, the company delivers integrated business remedies by functioning firms competing collectively, running collaboratively and innovating digitally below the highly regarded FedEx model. Consistently rated amid the world’s most admired and reliable companies, FedEx evokes its far more than 600,000 group users to stay targeted on security, the greatest moral and experienced expectations and the needs of their customers and communities. FedEx is dedicated to connecting folks and possibilities all around the world responsibly and resourcefully, with a aim to achieve carbon-neutral operations by 2040. To master a lot more, be sure to visit

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the period of an intelligent cloud and an smart edge. Its mission is to empower every particular person and each business on the world to obtain extra.

Forward-Seeking Statements

Specific statements in this press launch could be regarded forward-on the lookout statements, these types of as statements relating to FedEx and Microsoft managements’ views with regard to foreseeable future gatherings and financial overall performance. Ahead-looking statements incorporate people preceded by, followed by or that include things like the words and phrases “will,” “may,” “could,” “would,” “should really,” “thinks,” “expects,” “anticipates,” “programs,” “estimates,” “targets,” “initiatives,” “intends” or very similar expressions. These kinds of forward-searching statements are matter to challenges, uncertainties and other aspects which could bring about genuine success to differ materially from historical practical experience or from long run success expressed or implied by this sort of forward-wanting statements. Probable risks and uncertainties involve, but are not restricted to, the price of potential e-commerce development and our ability to productively contend in the e-commerce market place, our capability to correctly introduce e-commerce methods in the predicted time body, shopper acceptance of the FedEx Surround platform and other components which can be uncovered in FedEx Corp.’s and Microsoft’s respective push releases and filings with the Securities and Exchange Commission. Any forward-hunting statement speaks only as of the date on which it is made. FedEx and Microsoft do not undertake or believe any obligation to update or revise any ahead-seeking assertion, regardless of whether as a consequence of new info, upcoming gatherings or if not.

Source Microsoft Corporation